IT Officer

JOB DESCRIPTION

ERP PRE-SALES ENGINEER – ACCOUNTING & INFORMATION TECHNOLOGY

General Information

Job Purpose

The ERP Pre-Sales Engineer is responsible for understanding customer business requirements, demonstrating ERP software solutions, and supporting the sales team in presenting suitable technology solutions. The position combines accounting knowledge, information technology skills, and customer communication abilities to help clients improve their financial and business operations through ERP systems.

Key Responsibilities

ERP and Accounting Solutions

• Understand accounting and finance processes, including general ledger, accounts payable, accounts receivable, budgeting, invoicing, and financial reporting.
• Explain how ERP systems support accounting, inventory, procurement, sales, and other business operations.
• Demonstrate ERP accounting modules to prospective clients.
• Help customers identify software solutions that meet their business requirements.

Technical and Pre-Sales Support

• Conduct product demonstrations and presentations for prospective customers.
• Gather, analyze, and document customer business and technical requirements.
• Prepare proposals, quotations, presentations, and technical documentation in coordination with the sales team.
• Explain ERP features, benefits, implementation processes, and system integrations.
• Coordinate with software developers, implementation teams, and other technical staff to address customer requirements.

Sales and Customer Relationship Management

• Support the sales team in identifying and qualifying potential customers.
• Participate in client meetings, presentations, and product demonstrations.
• Respond to customer inquiries and provide accurate technical and functional information.
• Follow up with prospective customers and maintain accurate records in the CRM or company ERP system.
• Support the preparation of responses to requests for proposals (RFPs) and requests for quotations (RFQs).

Business Analysis and Reporting

• Analyze customers’ existing business processes and identify opportunities for improvement through ERP solutions.
• Prepare requirements documents, process-flow descriptions, and solution recommendations.
• Collect customer feedback and communicate product improvement opportunities to the relevant teams.
• Prepare regular reports on client meetings, demonstrations, sales pipeline activities, and pre-sales progress.

Required Skills and Competencies

• Good understanding of accounting principles and financial processes.
• Knowledge of ERP systems, accounting software, or business management applications.
• Basic understanding of databases, software applications, and system integration.
• Strong presentation, communication, and negotiation skills.
• Ability to understand customer needs and explain technical concepts in simple language.
• Good analytical, problem-solving, and report-writing skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to collaborate effectively with sales, finance, IT, and software implementation teams.
• Willingness to travel for client visits when required.

Key Performance Indicators (KPIs)

• Number of ERP product demonstrations conducted.
• Number of qualified leads supported.
• Quality and timeliness of technical proposals.

Job Summary

The Senior Pre-Sales Engineer provides technical expertise and solution design support for enterprise server and storage projects. The role involves engaging with clients, preparing proposals, conducting demonstrations, and ensuring solutions meet customer requirements and industry standards.

 Key Responsibilities

· Deliver technical pre-sales support including solution design, presentations, and proof-of-concepts.

· Collaborate with sales teams to identify customer needs and propose tailored solutions.

· Prepare technical proposals, RFP responses, and solution documentation.

· Conduct workshops and training sessions for customers and internal staff.

· Maintain up-to-date knowledge of server and storage technologies.

· Support post-sales teams with solution handover and technical guidance.

MIDROC INVESTMENT GROUP, MINING CLUSTER; SalaM Comprehensive Specialized Hospital—a brand-new, state-of-the-art private specialty hospital in Addis Ababa—is opening its doors and setting a new standard for healthcare excellence. We are seeking passionate, highly motivated professionals to join our growing team and help shape the future of life care in Ethiopia. Here, you’ll do meaningful work alongside an elite group of clinicians in a modern, beautifully designed facility—while also enjoying a predictable schedule of with a consistent assigned shift, giving you more time for what matters most at home. Join us in delivering exceptional care and making a lasting impact on the health of our community would like to invite qualified candidates for the following position.  

Position:  IT Support Officer  

Duty base:   Project site, Addis Ababa (Mekenisa, Kore Square area right after Consolata Catholic in the way from Mekenisa to Kore)

Employment type: Full time after satisfactory probationary excellent performance

Salary: As per the scale of the organization and attractive with   perks

 Statement of Purpose: 

The Hospital IT Support is responsible for supporting, troubleshooting, and maintaining the hospital's IT infrastructure, including hardware, software, and network systems. This role ensures that all IT systems operate efficiently and securely to support clinical, administrative, and operational functions. The IT Specialist provides technical support to staff, implements IT solutions, and ensures compliance with healthcare IT standards and regulations to enhance patient care and hospital operations.

Major Tasks, Duties & Responsibilities

1. IT System Support and Maintenance
2. • Provide technical support for hospital IT hardware and software systems, including workstations, and medical devices.
   • Troubleshoot and resolve IT-related issues in a timely manner.
   • Perform regular updates, patches, and system upgrades to ensure IT systems are secure and up to date.
3. Network Support
4. • Assist with maintaining and troubleshooting the hospital’s network infrastructure, including wired and wireless systems, to ensure reliable connectivity across departments.
   • Help with network optimization and performance monitoring.
5. System Security and Data Protection
6. • Implement security protocols to protect patient data and hospital information systems from cyber threats.
   • Assist with monitoring and maintaining firewalls, antivirus software, and intrusion detection systems (IDS/IPS).
   • Ensure compliance with healthcare data security and privacy regulations.
7. End-User Support and Training
8. • Provide helpdesk support for staff, resolving issues related to software, hardware, and IT systems.
   • Assist in training staff on the effective use of IT systems and software.
9. Software and Application Support
10. • Assist in the installation, configuration, and maintenance of healthcare software applications and other hospital management tools.
11. Hardware Installation and Maintenance
12. • Help with installing and configuring IT hardware including desktops, laptops, and peripherals.
    • Perform preventive maintenance and assist with troubleshooting hardware issues to reduce downtime.
13. System Monitoring and Reporting
14. • Monitor the performance of IT systems and networks, identifying potential issues before they impact operations.
    • Generate reports on system performance, security, and usage to inform management decisions.
15. Compliance and Documentation
16. • Maintain records of IT system configurations, updates, and support tickets.
    • Assist with audits to ensure compliance with healthcare IT regulations and standards.
17. Collaboration with IT Teams and Vendors
18. • Work closely with other IT professionals to ensure integrated IT operations.
    • Collaborate with external vendors for IT equipment procurement, software support, and troubleshooting.