System Administrator

Job Description

We are looking for a qualified and motivated IT Officer to manage and maintain the organization's information technology systems, ensure the smooth operation of computer systems and networks, and provide technical support to staff.

The successful candidate will be responsible for troubleshooting technical issues, maintaining IT equipment, ensuring data security, and supporting the effective use of technology within the organization.

Key Responsibilities

• Install, configure, and maintain computer systems, software, printers, and other IT equipment.
• Monitor and maintain computer networks and internet connectivity.
• Provide technical support and troubleshooting assistance to employees.
• Maintain data security, system backups, and appropriate access controls.
• Diagnose and resolve hardware and software problems.
• Maintain IT equipment, software licenses, and technical documentation.
• Support the implementation and maintenance of information systems.
• Ensure the reliability, security, and efficient operation of IT infrastructure.

Job Title: IT Officer

Required Number: 1

Employment Type: Permanent

Work Experience: Minimum of 2 years

Salary: Negotiable

JOB DESCRIPTION

ERP PRE-SALES ENGINEER – ACCOUNTING & INFORMATION TECHNOLOGY

General Information

Job Purpose

The ERP Pre-Sales Engineer is responsible for understanding customer business requirements, demonstrating ERP software solutions, and supporting the sales team in presenting suitable technology solutions. The position combines accounting knowledge, information technology skills, and customer communication abilities to help clients improve their financial and business operations through ERP systems.

Key Responsibilities

ERP and Accounting Solutions

• Understand accounting and finance processes, including general ledger, accounts payable, accounts receivable, budgeting, invoicing, and financial reporting.
• Explain how ERP systems support accounting, inventory, procurement, sales, and other business operations.
• Demonstrate ERP accounting modules to prospective clients.
• Help customers identify software solutions that meet their business requirements.

Technical and Pre-Sales Support

• Conduct product demonstrations and presentations for prospective customers.
• Gather, analyze, and document customer business and technical requirements.
• Prepare proposals, quotations, presentations, and technical documentation in coordination with the sales team.
• Explain ERP features, benefits, implementation processes, and system integrations.
• Coordinate with software developers, implementation teams, and other technical staff to address customer requirements.

Sales and Customer Relationship Management

• Support the sales team in identifying and qualifying potential customers.
• Participate in client meetings, presentations, and product demonstrations.
• Respond to customer inquiries and provide accurate technical and functional information.
• Follow up with prospective customers and maintain accurate records in the CRM or company ERP system.
• Support the preparation of responses to requests for proposals (RFPs) and requests for quotations (RFQs).

Business Analysis and Reporting

• Analyze customers’ existing business processes and identify opportunities for improvement through ERP solutions.
• Prepare requirements documents, process-flow descriptions, and solution recommendations.
• Collect customer feedback and communicate product improvement opportunities to the relevant teams.
• Prepare regular reports on client meetings, demonstrations, sales pipeline activities, and pre-sales progress.

Required Skills and Competencies

• Good understanding of accounting principles and financial processes.
• Knowledge of ERP systems, accounting software, or business management applications.
• Basic understanding of databases, software applications, and system integration.
• Strong presentation, communication, and negotiation skills.
• Ability to understand customer needs and explain technical concepts in simple language.
• Good analytical, problem-solving, and report-writing skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to collaborate effectively with sales, finance, IT, and software implementation teams.
• Willingness to travel for client visits when required.

Key Performance Indicators (KPIs)

• Number of ERP product demonstrations conducted.
• Number of qualified leads supported.
• Quality and timeliness of technical proposals.

Job Summary

The Senior Pre-Sales Engineer provides technical expertise and solution design support for enterprise server and storage projects. The role involves engaging with clients, preparing proposals, conducting demonstrations, and ensuring solutions meet customer requirements and industry standards.

 Key Responsibilities

· Deliver technical pre-sales support including solution design, presentations, and proof-of-concepts.

· Collaborate with sales teams to identify customer needs and propose tailored solutions.

· Prepare technical proposals, RFP responses, and solution documentation.

· Conduct workshops and training sessions for customers and internal staff.

· Maintain up-to-date knowledge of server and storage technologies.

· Support post-sales teams with solution handover and technical guidance.