Quality Improvement (QI) and Knowledge Management (KM) Specialist

About the Ethiopian Medical Association (EMA)

Ethiopian Medical Association (EMA) is the national professional association representing medical doctors in Ethiopia. Since its establishment in 1948, EMA has stood as a historic, resilient, and trailblazing institution at the forefront of Ethiopia’s health sector as a pioneer and model for other professional associations, sustaining six decades of Annual Medical Conferences and over 60 years of continuous medical journal publication. EMA is a national professional leadership institution shaping Ethiopia’s health future. Through unwavering endurance amid national challenges, EMA has consistently been a first responder during health emergencies and a trusted leader in advancing professional standards.

EMA strengthens competence and quality across the medical field through contributions to innovations and implementation of medical education curricula and accreditation, dedicated Continuing Professional Development (CPD), institutional capacity building, improved education, Institutional Review Board (IRB) establishment, and the standardization of medical services and practices. As a guardian of ethics and medico-legal integrity, EMA safeguards professional conduct while ensuring physicians’ perspectives shape national health policies and strategies. Recognized as the authoritative voice of Ethiopian physicians, it actively represents members nationally and globally, contributes to health system design, and influences policy development.

At its core, EMA fosters unity, belonging, and professional identity, a home where physicians, from young graduates to senior leaders, develop ownership, leadership experience, and a shared

sense of purpose. Strong, credible, and collaborative, EMA continues to bridge institutions and international best practices, reinforcing its role as a strong, organized, and indispensable pillar of Ethiopia’s medical profession.

Vision Statement

A strong and united medical association advancing a healthier Ethiopia.

Mission Statement and Core Values

EMA exists to advance the medical profession in Ethiopia by contributing to excellence in medical education and lifelong learning, empowering physicians, upholding ethics and professionalism, advocating for physician well-being, and contributing to a high-quality and equitable health system.

Core Values: Integrity, excellence, professionalism, collaboration, unity in diversity, service, and innovation.

The Ethiopian Medical Association (EMA) has established a partnership with Jhpiego Ethiopia under the U.S. Department of State (DOS)-funded Human Resources for Health (HRH) Project.

1. Position Title: Woreda Human Resources for Health (HRH) Health System Strengthening Officer
2. Work Unit: Program Department
3. Duty Station: Different Regional office (Semera, Mekele, Bahir dar, Jigjiga, Shashemene and Sodo)
4. Position Type: Full-Time fixed term
5. Required Staff to the Job Holder: Six
6. Salary: Based on Organizational Scale

The Woreda Human Resources for Health (HRH) Health System Strengthening Officer will support the Jhpiego-led HRH Project funded by the U.S. Department of State. Serving in an integrated HRH role, the primary purpose of this position is to strengthen health workforce management across the healthcare system, primarily within the public sector while supporting select private sector engagements at the local government authority level. Specifically, the role will focus on enhancing pre- and in-service education for multidisciplinary health cadres, building capacity in Leadership, Management, and Governance (LMG), and strengthening overall human resource planning, development, and management. The Woreda HRH Health System Strengthening Officer supports the implementation of integrated HRH interventions that strengthen woreda and health facilities’ leadership, governance, management, and workforce systems, while institutionalizing data-driven HRH planning, learning, and decision-making to create the organizational and institutional conditions necessary for health professionals to perform effectively and deliver high-quality health services. This will include providing support to improve organizational structure and staffing, HR leadership and governance development; evidence-based planning for human resources; strengthening integrated Human Resources Information System (iHRIS), effective HR management including recruitment, deployment, motivation, and retention; and health education and health workforce regulation.

The ideal candidates will have technical expertise and prior experience in HRH program implementation, and experience working with health management structures of the local Government and other key stakeholders. Working closely with the Jhpiego’s Hub HRH Coordinator and other Area Implementation Team (AIT) members, S/he will complete deliverables on time, and achieve results effectively.

Reporting Structure

• Position Reports To (structural): Project coordinator at the Ethiopian Medical Association
• Position Reports To (functional): Hub HRH Coordinator
• Position Supervised: None

Specific Duties and responsibilities

Under the guidance and leadership of the Hub HRH Coordinator, Woreda Human Resources for Health (HRH) Health System Strengthening Officer are expected to strengthen the Woreda Health Offices (WoHOs), and their respective Primary Health Care Units (PHCUs) capacity to manage and improve their health workforce capacity, productivity, retention, and service quality while ensuring alignment with national HRH and PHC priorities. S/he will contribute to organizational and human resources management capacity assessments, program learning, monitoring and evaluation and research.

• Provide first-line technical support to WoHOs and PHCUs for implementation of interventions related to competency-based pre-service education, continuing professional development, professional regulation, workforce competency assessment, leadership development, workforce planning, HRH management, digital HRH, HRH information systems, organizational development, and adaptive learning.
• Support implementation of local capacity building, coaching, and mentorship on health workforce planning, long term forecasting of HR needs, leadership, governance, and management capacity and other HRH functions at Woreda and health facilities levels.
• Institutionalize use of the Workload Indicators of Staffing Need (WISN) Tool at facility level for workforce planning
• Implement innovative deployment, motivation, and retention schemes that address workforce shortages and high turnover rates.
• Coordinate peer-to-peer learning across PHCUs.
• Support WoHO and PHCUs on HRH data collection, compilation analysis and use of HRH data for decision making. Support on proper implementation of the iHRIS at woreda and facility level.
• Support on public private partnership to have a comprehensive HR data from the private health facilities
• Coordinate supportive supervision visits to health facilities on HRH function including on iHRIS implementation
• Perform other duties appropriate to the position as assigned by the Hub HRH Coordinator or his/her designate
• Perform related duties assigned by the Ethiopian Medical Association (EMA)

Medical Teams Calling   

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.  

Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates' eligibility thorough background checks, police clearance, and professional reference check processes.  

 JOB SUMMARY 

The Primary Health care unit Team Lead will contribute to the calling of Medical Teams International by providing leadership and oversight to the health facility and its staff, ensuring effective delivery of essential health services in line with national guidelines and Medical Teams’s standards. The position ensures high-quality, integrated primary health care service delivery to the community, including refugees, IDPs, and host populations, in accordance with national health policies and Medical Team’s humanitarian standards.   

 ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Provide overall and supervision of health facility staff and ensure delivery of essential health services including OPD, MCH, SRH, nutrition, pharmacy, laboratory, and MHPSS. 
• Lead and manage day-to-day activities of the health facility, ensuring quality, timely, and patient-centered care. 
• Supervise and provide technical support to multidisciplinary teams including nurses, midwives, pharmacists, and other frontline workers. 
• Coordinate the implementation of integrated health services including outpatient, maternal and child health, nutrition, SRH, MHPSS, and referrals. 
• Ensure the facility complies with national and Medical Team’s protocols, including infection prevention and control (IPC), waste management, and rational drug use. 
• Plan and lead regular staff meetings, clinical audits, and performance reviews to promote teamwork and accountability. 
•  Manage medical supplies and ensure timely stock requests, accurate consumption tracking, and proper storage. 
• Oversee patient flow and triage systems to reduce waiting time and improve service efficiency. 
• Lead data collection, HMIS reporting, and ensure accuracy, timeliness, and completeness of health information and activity reports. 
• Support capacity building of staff through mentoring, coaching, and identification of training needs. 
• Liaise with local health authorities, community leaders, and partners to strengthen referral networks and community engagement. 
• Collaborate with Woreda Health Offices and other health actors for effective referral systems, disease surveillance, and health campaigns. 
• Support emergency preparedness and response activities as needed. 
• Maintain staff performance evaluation, attendance, and ensure all staff are working in line with professional conduct of Medical Teams and MoH standards. 
• Serve as a role model in providing compassionate, respectful, and ethical healthcare. 
• Coordinate outreach and health promotion activities with the community and health extension workers. 
• Ensure rational use of drugs such that only essential medications are prescribed and avoid overprescription. 
• Ensure compassionate and respectful care will be provided to all patients who present to the clinic. 
• Maintain a clean and safe working environment, disposing of waste and sharps appropriately. 
•  Support the integration of accountability practices into program activities by following established procedures during planning, implementation, monitoring, and reporting. Help ensure that accountability is reflected in day-to-day tasks, team interactions, and when working with partners or communities. 
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding. 

Medical Teams Calling 

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world. 

Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates' eligibility thorough background checks, police clearance, and professional reference check processes. 

JOB SUMMARY    

Medical Officer contributes to the calling of Medical Teams International by providing quality consultation & health care services for internally displaced people, refugees and host community.The Medical Officer is responsible for delivering high-quality medical care, providing consultations, and supporting patients throughout their treatment journey. This role includes clinical assessments, diagnosis, treatment planning, patient education, and coordinating with multidisciplinary teams to ensure optimal patient outcomes.

 ESSENTIAL DUTIES AND RESPONSIBILITIES 

 Medical / Technical 

• Provide consultations with diagnosis and treatment of illnesses based on the guidelines in Ethiopia and focusing initially on IMCI (Integrated Management of Childhood Illnesses) 
• Support the treatment of co-infections in children diagnosed with severe acute malnutrition and referred to an appropriate outpatient treatment program.  
• Provide appropriate referrals to the medical doctor or to the relevant referral sites in a timely fashion without delays 
• Prescribe medications and instruct patients on correct usage based on guidelines 
• Ensure medical supplies are available and support the projection of needs 
• Provide patient education and instruct on prevention methods for illness, proper nutrition, and hygiene 
• Compile weekly and monthly reports required by the Ministry of Health as well as UNHCR and provide to the clinic in-charge. 
• Follow EPI routine/campaigns sessions at clinic and catchment 
• Follow infection, prevention, and control protocols through maintaining good hand hygiene and appropriately using personal protective equipment 
• Support the integration of accountability practices into program activities by following established procedures during planning, implementation, monitoring, and reporting. Help ensure that accountability is reflected in day-to-day tasks, team interactions, and when working with partners or communities.
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding.

Quality Management 

• Ensure all patients are treated based on the Guidelines of the Ministry of Health and the IMCI guidelines.
• Ensure rational use of drugs such that only those essential for treatment are prescribed. Do not overprescribe. 
• Provide compassionate and respectful care to all patients who present to the clinic. 
• Support other staff and colleagues to maintain good infection control practices to prevent spread of illnesses within the clinic and among the staff.