Key Purpose Statement:
The Performance Management & Monitoring Manager is responsible for monitoring corporate and departmental performance against KPIs and strategic objectives, analyzing performance gaps, preparing reports and dashboards, tracking corrective actions, and providing insights to support management decision-making and organizational performance improvement.
Key Duties & Responsibilities
- Corporate Performance Monitoring: Monitor corporate and departmental performance against approved KPIs, targets, milestones, and commitments.
- Performance Reporting and Analysis: Prepare periodic dashboards, scorecards, and reports, analyzing performance trends and variances against targets, forecasts, and plans.
- Performance Review and Issue Escalation: Coordinate performance review meetings, identify significant performance gaps, and escalate unresolved issues to the Director.
- Corrective Action and Strategic Initiative Tracking: Track corrective actions, monitor strategic initiative progress, and follow up on overdue commitments to ensure accountability.
- Performance Data Quality and Decision Support: Maintain KPI standards and reporting systems, coordinate data quality improvements, and provide early-warning insights to support management decisions.