Collector

Job Summary

A collector (also called a bill and account collector or debt collector) is responsible for locating customers with overdue accounts, contacting them, verifying debts, and negotiating payment plans while documenting all interactions and following legal and company guidelines.

Roles & Responsibilities

Collect payments on past due bills

Create a list of people who have not made payments

Organize list according to severity of delinquency

Ensure all customer information is correct, including phone numbers and addresses

Call customers using telephone

Analyzing invoices, as contractually required, and forwarding to clients

Collection of unpaid consumer debt or 3rd party merchant receivables in a call centre environment

Collection of unpaid consumer debt or 3rd party merchant receivables in a call centre environment

Documents all discussions and actions in the collections system or database