Parts & Service Sales Representative (PSSR) – Mining (Readvertised)

• Grade: 12
• Department/Division: Mining Aftersales
• Required Number: 1
• Duty Station: Addis Ababa / Mining Sites
• Work Arrangement: Approximately 50% Addis Ababa / 50% Mining Site, with willingness to travel and work at mining sites as required.

Job Purpose

The Parts & Service Sales Representative (PSSR) – Mining is responsible for promoting and growing parts and service sales within the mining sector by developing strong customer relationships, identifying equipment service requirements, and providing appropriate aftermarket solutions.

The position combines technical knowledge of heavy equipment with sales, customer relationship management, and business development skills. The PSSR will work closely with mining customers, site teams, service personnel, parts teams, and other internal stakeholders to identify sales opportunities, support customer requirements, and achieve assigned sales and business development targets.

Major Duties and Responsibilities

1. Sales & Customer Relationship Management

• Manage and grow parts and service sales within the assigned customer base.
• Build and sustain long-term customer relationships at all levels.
• Act as the main point of contact for all parts and service-related matters.
• Promote Service Level Agreements (SLAs), preventive maintenance programs, and repair-before-failure solutions.

1. Customer Engagement & Field Operations

• Conduct regular customer visits and equipment inspections.
• Assess equipment condition and identify service opportunities.
• Recommend appropriate parts and maintenance solutions.

1. Commercial Operations

• Prepare and issue quotations for onshore sales.
• Coordinate offshore quotations and order processing with NEFC’s Parts & Service Sales Officer.
• Ensure full commercial follow-up of quotations and sales until closure.
• Handle tenders and support commercial negotiations.

4. Coordination & Service Delivery

• Collaborate with site teams to ensure service quality and timely delivery.
• Support issue resolution and maintain customer satisfaction.
• Coordinate with internal stakeholders for efficient operations.

1. Market Intelligence & Business Development

• Monitor customer purchasing trends and competitor activities.
• Identify new sales opportunities and market developments.

1. Systems, Reporting & Compliance

• Maintain accurate records of customer visits, quotations, and opportunities in CRM systems.
• Ensure compliance with company procedures and pricing guidelines.
• Provide regular reports on sales activities, pipeline, and performance.

1. Health, Safety & Environment (HSE)

• Comply with all HSE standards during site visits.
• Promote safe working practices at customer sites.

1. Other Duties

• Participate in sales meetings, customer reviews, and coordination sessions.
• Perform other related duties as assigned by the supervisor.

Key Performance Indicators (KPIs)

• Achievement of parts and service sales targets.
• Growth and retention of customer accounts.
• Customer satisfaction.
• Generation and conversion of sales opportunities.
• Growth of SLAs and preventive maintenance business.
• Timely quotation follow-up and sales closure.
• Accurate CRM records and sales reporting.
• Effective customer and internal coordination.
• Compliance with company procedures and HSE requirements.