HOSEA Wellness is seeking a qualified, experienced, and service-oriented Wellness Director to lead and oversee both Spa and Gym operations. The successful candidate will ensure excellent guest experiences, efficient daily operations, strong team performance, revenue growth, and compliance with wellness, hygiene, safety, and service standards.
- Key Responsibilities
A. Strategic Leadership and Operations
- Provide overall leadership and direction for both Spa and Gym operations.
- Develop and implement departmental plans, budgets, policies, and standard operating procedures (SOPs).
- Ensure smooth daily operations and consistent delivery of high-quality wellness services.
- Monitor departmental performance and implement continuous improvement initiatives.
B. Spa Management
- Oversee massage, Moroccan bath, therapy, reception, and related spa services.
- Ensure professional treatment delivery, guest satisfaction, and high standards of hygiene and privacy.
- Monitor therapist performance, appointment scheduling, service quality, and treatment room readiness.
- Develop spa packages, promotions, and service improvements to increase revenue.
C. Gym and Fitness Management
- Oversee gym operations, fitness services, equipment availability, and facility cleanliness.
- Ensure safe and proper use of gym equipment and compliance with health and safety standards.
- Supervise fitness personnel and ensure professional support for gym members.
- Promote membership growth, retention, fitness packages, and customer engagement.
D. Human Resource and Team Management
- Lead, supervise, coach, and evaluate Spa and Gym employees.
- Identify training needs and organize service, technical, and professional development programs.
- Establish performance targets and promote teamwork, accountability, discipline, and professionalism.
- Coordinate with Human Resources on recruitment, attendance, performance management, and employee development.
E. Financial and Business Performance
- Prepare and manage departmental budgets and operational expenses.
- Monitor revenue, costs, productivity, membership performance, and service profitability.
- Identify business opportunities and develop strategies to increase revenue and customer retention.
- Prepare regular operational and financial performance reports for management.
F. Guest Experience and Quality Assurance
- Ensure exceptional customer service throughout the guest journey.
- Handle guest feedback and complaints professionally and implement corrective actions.
- Maintain high standards of cleanliness, sanitation, safety, and professional conduct.
- Build a welcoming, relaxing, and results-oriented wellness environment.