Project Operations Manager – National ID Registration Project

Job Description:

Project Operations Manager – National ID Registration Project

Job Title: Project Operations Manager – National ID Registration Project

Location: Injibara, Debrebirhan, Dessie, Wolkait, Wolkite , Hosana , Mizan, Hawasa, Arbaminch, Werabe.

Employment Type: Full-Time

Reports To: Project Manager

Direct Reports: Field Coordinators,

Job Summary

We are seeking an experienced, results-driven Project Operations Manager to lead and optimize day-to-day field operations for our large-scale National ID Citizen Registration Project at the zonal level. In this role, you will serve as Bluespark’s primary operational lead in the field, equipment kit custody, system onboarding, performance tracking and management, and stakeholder coordination. You will directly manage field coordinators and registration officer to ensure seamless execution, high registration quality, and strict adherence to daily targets.

Key Responsibilities

1. General Field Operations & Strategic Execution

• Lead and coordinate overall daily registration operations across assigned zone in line with approved project plans, deployment schedules, and registration targets.
• Translate zone-level operational objectives into actionable daily and weekly implementation plans, covering multi-site team deployment, site readiness, and resource allocation.
• Coordinate the opening, operation, relocation, and formal closure of registration sites in accordance with approved project procedures.
• Ensure all field activities strictly comply with approved operational procedures, security requirements, registration protocols, and project timelines.
• Monitor field execution, identify operational bottlenecks, and implement timely corrective actions within the scope of assigned authority.

B. Registration Officer and Coordinator Management

• Coordinate the allocation, deployment, and movement of Registration Officers across assigned registration sites in collaboration with the relevant field coordinators and project management teams.
• Monitor daily staff attendance, punctuality, site arrival, availability, and adherence to assigned schedules.
• Provide operational guidance and supervision to field coordinators, ensuring that responsibilities, reporting lines, and daily priorities are clearly understood.
• Monitor the availability and productivity of registration teams and recommend staff reallocation, replacement, or additional deployment where necessary.
• Coordinate with the HR team on staff onboarding, deployment readiness, replacements, and other personnel-related requirements.

C. Registration Performance and Quality Management

• Monitor daily registration output and team productivity using approved National ID dashboards, reports, and tracking tools.
• Compare actual performance against assigned targets and identify gaps at zone,
• Develop and implement corrective action plans to improve registration output, site utilization, and overall operational efficiency.
• Ensure registration activities follow the prescribed registration procedures and quality requirements, coordinating with authorized technical and quality assurance personnel when issues arise.
• Identify opportunities to improve citizen mobilization, registration officers deployment, and Kits productivity.

D. Equipment Logistics, Deployment, and Inventory Control

• Maintain accurate records of kit quantities, kit numbers, dispatch and receipt dates and assigned locations.
• Coordinate with woreda administrations and field coordinators to facilitate the deployment of equipment to kebele registration sites.
• Arrange direct kit delivery to Kebeles where required.

E. Government and Stakeholder Coordination

• Maintain effective working relationships with relevant government officials and local authorities at zonal, woreda, and kebele levels.
• Coordinate with local authorities to facilitate community mobilization, deployment arrangements, and resolution of administrative barriers.
• Escalate stakeholder-related issues requiring higher-level engagement or formal intervention to the Project Manager.

F. Operational Problem-Solving and Escalation

• Identify and resolve day-to-day operational challenges affecting registration activities.
• Coordinate with technical support personnel to troubleshoot system, device, application, and connectivity issues.
• Escalate critical issues, security concerns, resource constraints, and matters beyond delegated authority to the Project Manager and relevant functional teams without delay.

G. Performance Expectations

Performance will be assessed against approved project targets, operating procedures, and reporting deadlines, including:

• Achievement of assigned daily and weekly registration targets.
• Registration quality and compliance with approved procedures.
• Registration Officer attendance, deployment readiness, and site coverage.
• Timely deployment, accurate tracking, and secure custody of registration kits.
• Resolution of operational issues and timely escalation of critical risks.
• Effective coordination with government stakeholders and Safaricom field teams.

H. Reporting, Data Validation, and Documentation

• Consolidate and validate daily registration performance, staff attendance, equipment deployment, and operational status reports from field coordinators and relevant sources.
• Submit complete and accurate daily and weekly registration and operational reports to the Project Manager.
• Maintain updated records of deployment plans, staff allocations, kit movements, attendance and site status.

I. Risk, Security, and Compliance Management

• Ensure field teams follow approved travel, equipment handling, site security, and incident-reporting procedures.
• Ensure that operational records, equipment custody documents, and staff deployment records are complete, traceable, and available for authorized review.