- Department: Marketing and Sales
Reports to: Marketing Coordinator / Marketing and Sales Manager - Job Purpose
To handle customer inquiries, receive and process sales orders, coordinate product deliveries, follow up on payments, and provide effective customer service to achieve sales targets and customer satisfaction.
Key Duties and Responsibilities
- Receive and respond to customer inquiries regarding products, prices, availability, specifications, and delivery schedules.
- Prepare quotations, sales orders, invoices, and other relevant sales documents in accordance with company procedures.
- Process customer orders accurately and coordinate with Production, Warehouse, and Logistics to ensure timely delivery.
- Monitor customer payments and coordinate with the Finance Department on outstanding balances and collections.
- Maintain regular communication with existing customers to address concerns and encourage repeat purchases.
- Provide customers with accurate information on product specifications, quality, pricing, and terms of sale.
- Maintain updated customer databases, sales records, and transaction reports.
- Monitor order status, stock availability, and delivery commitments and communicate any changes to customers.
- Receive and address customer complaints and coordinate their resolution with the relevant departments.
- Prepare periodic sales reports and contribute to achieving departmental sales targets.
- Ensure compliance with company sales policies, pricing procedures, credit terms, and customer service standards.