RIES Engineering Share Company invites qualified and experienced professionals to apply for the following position:
Position Details
- Job Title: Agriculture Service Division Manager
- Grade: MGT-4
- Department/Division: Agriculture Service Division
- Required Number: 1
- Duty Station: Head Office / As Assigned
Job Purpose
The Agriculture Service Division Manager will lead and manage the Agriculture Service Workshop, ensuring efficient, timely, and high-quality repair, maintenance, and servicing of tractors and agricultural machinery. The Manager will supervise technical staff, manage workshop resources and budgets, maintain safety and quality standards, and ensure customer satisfaction.
The position will also coordinate closely with the Agricultural Machinery Sales and Parts teams, customers, suppliers, farmers, and mechanization service providers. The Manager will develop service plans, maintenance schedules, and improvement initiatives to increase productivity, control costs, solve technical challenges, and support the company's agricultural machinery business.
Major Duties and Responsibilities
- Plan, manage, and oversee daily Agriculture Service Workshop operations, ensuring timely, efficient, and quality repair and maintenance services.
- Lead, supervise, train, and evaluate technicians, mechanics, , and support staff to improve productivity, technical skills, and service quality.
- Manage workshop facilities, equipment, tools, inventory, budgets, safety, quality standards, service schedules, and related documentation.
- Coordinate with Agricultural Machinery Sales and Parts teams and maintain effective relationships with customers, and suppliers,
- Develop and implement service strategies, operational procedures, preventive maintenance schedules, cost-control measures, and continuous improvement initiatives.
- Monitor service performance, repair timelines, customer satisfaction, staff productivity, and workshop costs and prepare regular reports for management.
- Ensure proper availability and use of spare parts, materials, tools, and other resources and ensure accurate service records, billing, and administrative documentation.
- Handle customer complaints and technical issues promptly and ensure compliance with company policies, safety requirements, and quality standards.
- Ensure adherence to manufacturer service guidelines, repair standards, and warranty requirements.
Key Performance Indicators (KPIs)
- Timely completion and quality delivery of repair, maintenance, and servicing activities.
- Workshop productivity, resource utilization, and cost control.
- Customer satisfaction and effective resolution of complaints.
- Staff productivity, performance, training, and development.
- Compliance with safety, quality, and company standards.
- Proper maintenance and utilization of workshop facilities, equipment, tools, and inventory.
- Accuracy and timeliness of service records, reports, and billing.
- Effective coordination with Agricultural Machinery Sales and Parts teams.
- Continuous improvement in workshop efficiency and overall service performance.