LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Abeba, Ethiopia, with branch offices in Dukem, Hawassa and Bahir Dar. We are looking to recruit Sales Supervisor to join On Behalf of Our Client.
Job Location: Addis Ababa
Number required:- 1 (One)
The Sales Supervisor is responsible for supervising the sales team, driving sales performance, managing customer relationships, and ensuring achievement of the company's sales targets. The position will oversee day-to-day sales activities, coach and motivate sales representatives, monitor market developments, and coordinate with production, logistics, finance, and other departments to ensure customers receive quality products and services on time.
The ideal candidate should have strong leadership, communication, negotiation, and sales management skills, with experience in furniture, interior products, construction materials, home décor, or a related industry.
Key Responsibilities
Sales Team Supervision
- Supervise, guide, and motivate Sales Representatives to achieve individual and team targets.
- Assign sales territories, customers, and sales activities to team members.
- Monitor daily sales activities, customer visits, leads, quotations, and follow-ups.
- Conduct regular sales meetings and performance reviews.
- Provide coaching and training to improve team members' sales and customer service skills.
- Identify performance gaps and implement corrective actions.
Sales & Business Development
- Develop and implement sales plans to achieve monthly, quarterly, and annual targets.
- Identify new customers and business opportunities.
- Develop relationships with retailers, distributors, contractors, interior designers, offices, hotels, property developers, and other potential customers.
- Monitor sales pipelines and ensure timely follow-up of leads and quotations.
- Support the sales team in negotiating major or strategic customer accounts.
- Identify opportunities for repeat business, upselling, and cross-selling.
Customer Relationship Management
- Maintain strong relationships with key customers.
- Handle escalated customer complaints and ensure timely resolution.
- Visit important customers regularly to understand their requirements and obtain feedback.
- Ensure accurate communication of customer requirements to production and other relevant departments.
- Monitor customer satisfaction and retention.
Furniture Product & Market Management
- Maintain good knowledge of the company's furniture products, specifications, materials, finishes, pricing, and applications.
- Ensure sales staff have adequate product knowledge.
- Monitor competitor products, pricing, promotions, and market activities.
- Provide management with regular updates on market trends, customer preferences, and competitor activities.
- Recommend new products or product improvements based on market feedback.
Order & Internal Coordination
- Coordinate with production to confirm product availability, specifications, and production schedules.
- Coordinate with logistics/delivery teams to ensure orders are delivered according to agreed schedules.
- Work with the finance department regarding customer payments, credit limits, and outstanding balances.
- Follow up on custom or project-based furniture orders to ensure customer requirements are properly communicated.
- Resolve order-related issues promptly and professionally.
Sales Reporting & Administration
- Prepare and submit daily, weekly, and monthly sales reports.
- Monitor sales targets, revenue, margins, and team performance.
- Maintain accurate customer and sales records.
- Track quotations, orders, pending payments, and sales opportunities.
- Analyze sales performance and recommend actions to improve results.
- Ensure compliance with company pricing, discount, credit, and sales policies.