Junior E-Banking Officer

1.Major Responsibilities

• Provide technical support for internal staffs and customers,
• Periodically identifies gaps and takes corrective measures on E-Banking systems
• Participate on implementation, enhancement and support of E-Banking systems
• Participate on implementation of remaining E-Banking products/services
• Follow up correction of any system errors identified by customers and branches,
• Ensure approved correct formats are used for account opening,
• Provide Users training E-Banking Products / Services
• Ensures that proper changes are made in E-Banking systems configuration and parameters,
• Provide support and timely feedback on customer complaints relating to all Digital financial services
• Undertake other duties as directed by the Manager of Digital banking Services Division