Sr.no | KPI | Milestone Target/Initiatives | Target | Metrics | Expected | KPI Weight | Target Achievement | Achievement Description |
1 | Quality management system ( QMS) | Develop, Implement and maintain QMS in compliance with ISO 9001:2025 | Ensure all process and documentations are aligned with internal policies and external regulations | Conduct regular audit and assess compliance and target 100% | 100 % Achievements | | | |
2 | Product Defect Rate | Minimize defects in the finished products through regular quality checks | < 1% | Percentage of defective units out of total units produced | Low defect rate, high product quality | | | |
3 | Customer Complaints Rate (Quality) | Address customer feedback and product quality complaints | ≤ 1% complaint rate bench marking 2024 marketing survey | Number of customer complaints per 100 units sold | Minimized customer complaints | | | |
4 | Product Returns | Minimize the number of products returns due to quality issues | 50% reduction bench marking 2024 marketing survey | Number of return products | Minimized return products | | | |
5 | Test and Inspection Coverage | Increase the scope of testing to ensure product quality at every stage | 100% coverage | test and inspection rate frequency increases | ensure Minimized defect in-process and proper process control | | | |
6 | Quality Control continuous Process Improvement | Implement improvements in the QC process to reduce defects | 3 improvements per year | communicate 3 improvement areas and execute | Number of initiative completed | | | |
7 | Recipe Adherence Rate | Ensure all production batches follow the approved recipes | 100% adherence across shifts | Percentage of production following approved recipes | High adherence, minimized deviations | | | |
8 | Develop cost effective and quality recipe | Ensure the development of new and revised recipes to curb market completion through cost effective formulations | 100 % cost effective recipe | ensure EAI products are quality and cost effective | Number of new or Resaved recipe | | | |
9 | Raw & packaging materials Quality Compliance | Perform incoming material inspections and ensure quality compliance | 98% compliance | Percentage of raw materials & packaging passing quality checks | High-quality materials used in production | | | |
10 | Health & Safety Incident Rate | Reduce workplace injuries through safety training and preventive measures | ≤ 0.01% incident rate | Number of incidents per 100 employees | Safe working environment | | | |
11 | Environmental Compliance Rate | Ensure proper waste management, pollution control, and environmental audits | 100% environmental compliance | Percentage of environmental inspections passed with no violations | Compliance with Ethiopian environmental laws | | | |
12 | New Product Development (NPD) Success Rate | Collaborate with R&D, marketing, and sales teams to create successful new products | ≥ 80% success rate | Percentage of NPD projects resulting in successful new product launches | High NPD success rate | | | |
13 | Cross-Department Collaboration Effectiveness | Facilitate collaboration between production, planning warehouse, marketing, procurement, finance, and sales teams for successful NPD | ≥ 90% collaborative success | Percentage of successful projects with cross-departmental collaboration | Strong collaboration across departments | | | |
14 | Supplier Quality Performance | Audit and ensure that suppliers meet required quality standards | ≥ 95% supplier compliance | Percentage of suppliers meeting quality standards. Prepare Quality audit checklist | High-quality raw materials & packing material sourced | | | |
15 | Product certification , Renewal & equipment calibration | collaborate with Ethiopian conformity authority and other stakeholders for timely product certification, renewal and laboratory equipment calibration | 100% achievement | Ensure product certification, Renewal & laboratory equipment calibration as per the plan | No deviation | | | |
16 | Data analysis and reporting | produce quality report and on time delivery. Regular reports | 100% achievement | Ensure reports are triggered on-time & In-full ( OTIF) | No deviation | | | |
17 | Values & Compliance | - Enforcement of EAISC Values, HR Polices & Procedures % * Reduction of work-related injury - # * Compliance of Safety procedure and Meet Safety KPIs - %
| * Zero accident and injury on the work * Full compliance, for entire production | - Values and compliance refer to the ethical standards, rules, and behaviors that a company enforces in order to maintain a positive, lawful, and productive environment. These policies reflect the company’s commitment to integrity, responsibility, and respect for all stakeholders, both inside and outside the organization.
| 100% | | | |