Summary
An Assistant Housekeeping & Laundry Manager is responsible for assisting with overseeing housekeeping & Laundry operations to deliver an excellent Guest and Member experience while monitoring housekeeping & Laundry standards and assisting the Executive Housekeeper.
Roles & Responsibilities
An Assistant Housekeeping & Laundry Manager will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist with overseeing housekeeping & Laundry operations
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Support departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards and performance of the Housekeeping & Laundry Team with an emphasis on training and teamwork
- Ensure the smooth laundry operation in close consultation with other work units
- Follow and ensure Laundry Machines periodic preventive maintenance is timely handled
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Conduct shift briefings and ensure proper shift handover
- Ensure ongoing training to support Executive Housekeeper
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Support managing, training and developing the Front Office team
- Assist other departments wherever necessary