Customer Service Support:
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information about the institution’s financial products and services.
- Resolve customer complaints or escalate complex issues to the appropriate department.
Data Management & Reporting:
- Update customer information in the system after each call.
- Document customer feedback and report recurring issues to management.
- Generate daily call reports and collection updates.
Compliance & Quality Assurance:
- Adhere to call scripts, internal policies, and regulatory guidelines.
- Maintain professionalism and confidentiality while handling customer data.
- Follow proper escalation procedures for unresolved issues.
Team Collaboration:
- Work closely with the collections and customer service teams to ensure smooth operations.
- Participate in training and performance improvement programs.
- Provide insights on improving customer engagement and collections effectiveness.

Contact Center

About this role