Senior Health Officer

Laboratory Quality Officer

About Washington Healthcare

Founded in 2015, Washington Healthcare PLC has grown into Ethiopia’s premier healthcare provider, operating two medical centers with 80 beds, two pharmacies, and a diagnostic center staffed by over 300 healthcare professionals, serving more than 2 million patients. The organization combines advanced medical technology with internationally informed healthcare practices to deliver high-quality, accessible care to both local communities and international patients, driven by a strong commitment to excellence, accessibility, and innovation.

Key Responsibilities

Quality Management System:

• Lead the implementation, monitoring, and continuous improvement of the laboratory Quality Management System (QMS) in line with ISO 15189 and national standards.
• Oversee development, review, distribution, and control of quality documents (SOPs, manuals, forms).

Audits & Quality Assessment:

• Plan, conduct, and document internal audits across all laboratory sections.
• Coordinate proficiency testing and external quality assurance programs.
• Ensure timely corrective and preventive actions (CAPA) for nonconformities.
• Monitor pre-analytical, analytical, and post-analytical processes, review QC logs and trends, and ensure method validation/verification is documented.

 Risk, Safety & Customer Service:

• Conduct risk assessments, monitor biosafety and biosecurity compliance, and lead incident investigations.
• Receive, investigate, and document customer complaints and coordinate follow-up actions.

Educational & Coordination Duties:

• Coordinate QMS-related training and competency assessments, and provide mentoring and technical support to staff.
• Collaborate with the facility/hospital Quality Officer, facilitate quality meetings, and provide quality reports to leadership.

Vacancy announcement

Employment Type: Contract (part timer)

Salary: 60,540.00

Required number of manpower: 1

Job Category: Health Service

Organization: Dugda Children’s and Family Charitable Organization (DCFCO)

Position: Quality Improvement (QI) and Knowledge Management (KM) Specialist

Number Required: 1

Duty Station: Meki, with frequent travel to supported woredas and SNUs

Employment Type: Full-time

Contract Duration: 1 year, subject to budget availability and performance

Salary: Negotiable, based on organizational salary scale and project budget

Gender: Both male and female candidates are invited; women are highly encouraged to apply.

Organizational Background

Dugda Children’s and Family Charitable Organization (DCFCO), in partnership with US-DOS/ISHDO, is implementing the Sustaining Integrated Community HIV Response in Oromia (SICHRO) project under PEPFAR.

The project operates in Meki, Batu, Dodola, Robe, Goba, Ginir, Agarfa, Goro, and Dello Mana towns of Oromia National Regional State.

Its main objective is to strengthen local HIV epidemic control by ensuring:

• 95% of individuals living with HIV know their HIV status.
• 95% of people living with HIV initiate antiretroviral therapy.
• 95% of clients on antiretroviral therapy achieve viral load suppression.

Job Summary

The Quality Improvement (QI) and Knowledge Management (KM) Specialist will lead Continuous Quality Improvement (CQI) activities across supported woredas and health facilities, strengthen QI capacity, coordinate QI projects, document and share best practices, and support data quality and use.

The Specialist will work closely with the M&E team to promote evidence-based decision-making and improve the quality and effectiveness of HIV services.

Key Responsibilities

A. Quality Improvement and Knowledge Management

1. Identify and prioritize performance gaps in the HIV clinical cascade using routine data, dashboards, RDQA findings, and monitoring results.
2. Conduct root cause analysis, process mapping, and other QI assessments with facility and community teams.
3. Assess QI capacity and develop tailored capacity-building plans for government QI committees and project staff.
4. Provide training, mentorship, and on-site coaching on CQI, the Model for Improvement, PDSA cycles, and QI tools.
5. Support QI committees to strengthen governance, meeting routines, documentation, and reporting systems.
6. Lead the design and implementation of 12 QI Mini-Projects across priority SNUs, including development of QI charters, indicators, baselines, and implementation plans.
7. Provide regular technical follow-up, monitor QI project performance, and support teams to test, adapt, and scale effective interventions.
8. Lead end-line assessments and document results, lessons learned, and successful interventions through standardized Change Packages.
9. Maintain a centralized repository of QI documentation, tools, results, and lessons learned.
10. Organize quarterly learning sessions and knowledge-sharing forums to disseminate QI results and best practices.
11. Develop knowledge products, including technical briefs, abstracts, manuscripts, success stories, and case studies.
12. Represent the project in relevant technical working groups, conferences, and learning forums.

B. Data Quality Assurance and M&E Support

1. Collaborate with the M&E Specialist to plan and conduct quarterly RDQAs at SNU and health facility levels.
2. Verify digital data against source documents and support corrective actions to improve data accuracy, completeness, and consistency.
3. Provide technical support to M&E, CEF, and SSW teams on digital data collection platforms, including CommCare and SurveyCTO.
4. Strengthen data collection tools through appropriate validation rules, skip patterns, required fields, and range checks.
5. Participate in quarterly JISS visits using electronic checklists and provide on-site technical support and mentoring.
6. Identify data quality gaps and support facilities to develop and implement corrective action plans.
7. Ensure QI, RDQA, and routine monitoring findings are incorporated into monthly technical reviews and quarterly stakeholder meetings.
8. Support the use of data and learning to inform adaptive management and evidence-based decision-making.
9. Perform other M&E and data quality tasks as assigned by the Project Coordinator or M&E Specialist.