Senior Banking Business Officer (Re-advertised)

ABOUT ZAMZAM BANK

ZamZam Bank S.C. takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this meaningful heritage, ZamZam Bank aspires to create lasting economic and social impact by expanding access to ethical, inclusive and affordable financial services.

ZamZam Bank is Ethiopia's first full-fledged Interest-Free Bank, pioneering a new chapter in the country's banking industry. The Bank is committed to delivering Shari’ah-compliant, affordable, effective and inclusive banking and financial services while leveraging technology, innovation and digital transformation.

The Bank's journey is built around a commitment to financial inclusion, innovation, professional excellence, customer service and sustainable economic development.

JOIN OUR JOURNEY

As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.

If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.

Duty Stations: Arbaminch, Chora (Re-advertised)

JOB PURPOSE

The Senior Banking Business Officer authorizes transactions in alignment with the bank’s risk appetite while maintaining customer satisfaction. This role ensures efficient handling of customer requests, compliance with policies and regulations, and contributes to business growth, operational excellence, and the bank’s strategic objectives through professional service delivery.

KEY RESPONSIBILITIES

Key Duties and Responsibilities

• Handle customer requests efficiently, ensuring satisfaction and adherence to bank standards.
• Respond to customer queries and complaints with timely and effective resolutions.
• Maintain positive relationships with customers and staff to foster a service-oriented environment.
• Authorize transactions per the bank’s risk appetite, ensuring integrity and compliance.
• Check and authorize transaction requests, verifying alignment with regulatory and internal standards.
• Countersign documents and transaction tickets for accuracy and completeness.
• Deliver high-quality service in line with the bank’s service standards and timelines.
• Maximize customer satisfaction through proactive and responsive service.
• Promote the bank’s products, services, and alternative banking channels to enhance engagement.
• Adhere strictly to compliance and operational risk controls.
• Maintain dual control during vault access, cash movements, and end-of-day balancing.
• Investigate and resolve discrepancies in end-of-day balancing procedures.
• Ensure tasks are performed within established standards and timescales.
• Contribute to team and individual targets through efficient task execution.
• Monitor branch operations to ensure policy and process adherence.
• Participate in resource mobilization activities to support branch goals.
• Facilitate account openings and cross-selling of banking services.
• Enhance the bank’s image through effective customer service.
• Identify and implement process improvements in customer service functions.