Member Services Officer

JOB TITLE: Member Services Officer

BRANCH GRADE: Grade 1

BRANCH LOCATIONS: Mizan Teferi,

Arba Minch, Debre Berhan, Dire Dawa,

Wolkite, Dessie, Jigjiga, Wolaita Sodo

 CAREER LEVEL: Intermediate

  EMPLOYMENT TYPE: Full Time

  SALARY: As per the organization scale

 JOB DESCRIPTION

Amigos SACCO Ltd., a dynamic SACCO on track to become a Top 10 Asset-Leading SACCO in Africa by 2030, seeks a welcoming Member Services Officers to be the first point of contact at our branches; handle member onboarding, KYC compliance, transactions, and product promotion while ensuring friction-free, trust-building member experiences.

MAIN DUTIES AND RESPONSIBILITIES

• Onboard new members through comprehensive welcome and orientation protocols
• Verify and validate registration documents in compliance with KYC and cooperative regulations
• Educate members on rights, obligations, and product details to build trust from day one
• Manage the member lifecycle through structured engagement touchpoints to prevent account dormancy
• Cross-sell and up-sell financial products including savings and investments
• Resolve member grievances within standardized SLAs and track issues to completion
• Educate members on information security, internal controls, and digital safety to restore institutional trust