SALES SUPERVISOR

Company Name: SBG INDUSTRY PLC

1. Position Purpose

The Sales Supervisor is responsible for supervising and coordinating the sales team to achieve the company’s sales targets, increase market coverage, maintain strong customer relationships, and ensure efficient distribution and delivery of water products.

2. Key Responsibilities

A. Sales Planning and Target Achievement

• Develop daily, weekly, and monthly sales plans in line with company objectives.
• Set sales targets for sales representatives and monitor performance against targets.
• Ensure achievement of assigned sales volume and revenue targets.

B. Sales Team Supervision

• Supervise, guide, and motivate sales representatives and field sales personnel.
• Assign sales territories, customers, and daily activities to team members.
• Monitor attendance, punctuality, discipline, and field activities.

C. Distribution and Delivery Coordination

• Coordinate with the production, warehouse, logistics, and delivery teams to ensure timely product availability.
• Monitor stock levels and communicate replenishment requirements.
• Ensure sales orders are properly recorded and followed up until delivery.

D. Market Development

• Identify new customers and potential sales channels.
• Conduct regular market visits and assess sales opportunities.
• Develop new territories and expand distribution coverage.

E. Sales Reporting and Documentation

• Prepare daily, weekly, and monthly sales reports.
• Track sales volume, revenue, customer orders, collections, and outstanding balances.

3. Employee Discipline and Compliance

• Ensure the sales team follows company rules, procedures, and ethical standards.
• Address attendance, performance, behavioral, and disciplinary issues according to company policy.

4. Key Performance Indicators (KPIs)

The Sales Supervisor may be evaluated based on:

• Monthly sales volume achievement (%).
• Monthly revenue achievement (%).
• Number of new Agents / customers acquired.
• Customer retention rate.

Required Skills and Competencies

• Strong sales and negotiation skills.
• Leadership and team-management ability.
• Excellent communication and interpersonal skills.

6. Reporting Relationship

Reports To: Commercial Manager.

Supervises: Sales Representatives, Sales Agents, and Distribution Vans

Works Closely with: Warehouse, Logistics/Distribution, Finance, Customer Service, Marketing, and HR.

7. Overall Accountability

The Sales Supervisor is accountable for achieving assigned sales targets, effectively supervising the sales team, expanding the customer base, maintaining customer satisfaction, supporting timely collection of payments, Order Placement and ensuring that all sales activities are conducted professionally and in accordance with company.

Role: Sales Supervisor

Quantity:3 (Three)

Salary & Benefit: Attractive & Negotiable

Place of Work: Addis Ababa (Full timer)