About ESEDA
ESEDA is a registered non-profit, member-based industry association working to advance Ethiopia's solar and clean energy sector. ESEDA advocates for supportive policy, quality standards, and market development on behalf of solar and clean energy micro, small, and medium enterprises (MSMEs).
Position Summary
The Membership Management Officer will lead the onboarding, engagement, and retention of ESEDA's member companies. The role is central to strengthening ESEDA's membership base across its membership categories and ensuring members receive consistent value, communication, and support.
Key Responsibilities
- Manage the end-to-end membership lifecycle: application processing, renewals, and retention across ESEDA's membership categories.
- Maintain an accurate, up-to-date membership database, including contact details, category, dues status, and engagement history.
- Track and follow up on membership fee payments and dues in coordination with the finance team.
- Serve as the primary point of contact for member inquiries, requests, and support needs.
- Develop and implement member engagement activities, including onboarding sessions, general assemblies, and networking events.
- Coordinate member communications across channels such as LinkedIn, Telegram, WhatsApp, and email.
- Support governance processes related to membership, including maintaining accurate records of voting rights for organizational members.
- Facilitate B2B connections and market linkages among member companies.
- Prepare regular membership reports and updates for management and the Board.
- Gather member feedback to inform ESEDA's services, advocacy priorities, and programming.
- Support the planning and delivery of capacity-building training and other member-facing programs