Medical Teams Calling
Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.
Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates' eligibility thorough background checks, police clearance, and professional reference check processes.
JOB SUMMARY
Mental Health Psychosocial Support Services Officer contributes to the calling of Medical Teams by providing quality mental health care services for vulnerable refugee, internally displaced people and host populations. The Mental Health Psychosocial Support Service Officer will be responsible for collaborating with other medical staff on the integration of mental health and psychiatric treatment with basic health care services in order to ensure the treatment of patients suffering from severe and common mental health and psychiatric disorders and coordinating counselling services through direct service provision, referrals, awareness, and capacity building.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Medical / Technical
- Provide psychological first aid (PFA), emotional support, and structured psychosocial interventions to individuals and families.
- Identify, assess, and manage common mental health conditions using WHO mhGAP guidelines, and ensure timely referrals for severe cases.
- Train and support frontline medical staff to enhance their capacity in recognizing and managing mental health conditions and integrating MHPSS into primary care.
- Conduct community-based mental health awareness and destigmatization activities in collaboration with health workers and local leaders.
- Facilitate support groups and psychoeducation sessions on trauma, stress, and coping strategies for patients, caregivers, and staff.
- Guide patients in understanding their emotional or mental health issues, incorporating cultural context to improve acceptance of care.
- Administer and monitor psychotropic medications appropriately, while ensuring rational and essential use.
- Collaborate with the Team Lead, Pharmacist, and Doctor to support the management of psychiatric medication supplies at the facility level.
- Uphold Medical Teams Code of Conduct by ensuring confidentiality, professional ethics, and compliance with safeguarding and protection policies.
- Provide culturally sensitive, respectful, and compassionate care to all patients, fostering dignity and trust in service delivery.
- Support the integration of accountability practices into program activities by following established procedures during planning, implementation, monitoring, and reporting. Help ensure that accountability is reflected in day-to-day tasks, team interactions, and when working with partners or communities.
- Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding.