MIDROC INVESTMENT GROUP, MINING CLUSTER; SalaM Comprehensive Specialized Hospital—a brand-new, state-of-the-art private specialty hospital in Addis Ababa—is opening its doors and setting a new standard for healthcare excellence. We are seeking passionate, highly motivated professionals to join our growing team and help shape the future of life care in Ethiopia. Here, you’ll do meaningful work alongside an elite group of clinicians in a modern, beautifully designed facility—while also enjoying a predictable schedule of with a consistent assigned shift, giving you more time for what matters most at home. Join us in delivering exceptional care and making a lasting impact on the health of our community would like to invite qualified candidates for the following position.
Position: Health care Planning and Monitoring Department Head
Career level: Senior level (VIP) 8 years of experience in a senior leadership role in hospital management
Duty base: Project site, Addis Ababa (Mekenisa, Kore Square area right after Consolata Catholic in the way from Mekenisa to Kore)
Employment type: Full time after satisfactory probationary excellent performance
Salary: As per the scale of the organization and attractive with perks
Statement of Purpose:
The Healthcare Planning, Monitoring and Evaluation Manager is responsible for leading the development, coordination, implementation, monitoring, and evaluation of institutional strategic and operational plans to improve healthcare service delivery, operational efficiency, clinical quality, and organizational sustainability.
The position establishes and oversees institutional performance monitoring systems, develops key performance indicators (KPIs), coordinates data quality assurance, conducts performance analysis, and prepares evidence-based reports to support executive decision-making.
Working closely with clinical, administrative, financial, and technical departments, the Manager identifies performance gaps, monitors resource utilization, evaluates healthcare programs, assesses operational risks, and coordinates the follow-up of corrective action plans.
The role promotes evidence-based management, interdepartmental accountability, continuous quality improvement, and effective resource allocation to ensure that institutional objectives are translated into measurable and sustainable healthcare outcomes.
Major Tasks, Duties & Responsibilities:
3.1. Strategic and Operational Planning
- Lead the coordination and preparation of institutional strategic plans, annual operational plans, departmental work plans, and performance targets.
- Ensure alignment between institutional objectives, departmental priorities, available resources, and approved budgets.
- Conduct situational analyses, SWOT analyses, healthcare service assessments, and operational risk assessments to identify planning gaps and improvement opportunities.
- Coordinate the development of measurable departmental objectives, implementation schedules, resource requirements, and performance targets.
- Review departmental plans to ensure that activities, expected outputs, outcomes, timelines, and accountability arrangements are clearly defined.
- Analyze healthcare service demand, patient referral patterns, utilization trends, and capacity constraints to inform service planning.
- Assess proposed service expansions, including new specialties, diagnostic services, and clinical programs, in collaboration with relevant departments.
- Monitor the implementation of strategic and operational plans and recommend adjustments based on performance results, emerging needs, and available resources.
- Coordinate periodic reviews of institutional priorities to ensure continued alignment with organizational objectives and changing healthcare needs.
3.2. Monitoring, Evaluation and Performance Management
- Develop, implement, and maintain an institutional monitoring and evaluation (M&E) framework aligned with strategic and operational objectives.
- Establish standardized performance indicators, baselines, targets, data sources, calculation methods, reporting frequencies, and departmental responsibilities.
- Develop results frameworks, logical frameworks, indicator reference sheets, and monitoring plans for institutional programs and strategic initiatives, as appropriate.
- Coordinate routine performance monitoring and periodic evaluations of healthcare services, programs, and improvement interventions.
- Track departmental performance against approved targets and identify significant deviations, emerging trends, and areas requiring management attention.
- Conduct performance gap analyses to determine potential causes of underperformance and recommend evidence-based corrective measures.
- Assess the effectiveness, efficiency, relevance, and sustainability of selected healthcare programs and operational interventions.
- Facilitate periodic departmental and institutional performance review meetings with relevant managers and stakeholders.
- Maintain a performance improvement action register to track agreed interventions, responsible persons, deadlines, and implementation status.
- Document lessons learned and ensure that monitoring and evaluation findings inform future planning, resource allocation, and management decisions.
3.3. Healthcare Operational Planning and Efficiency
- Monitor key hospital operational indicators, including bed occupancy rates, average length of stay, theatre utilization, outpatient waiting times, emergency department patient flow, and diagnostic service utilization.
- Analyze patient flow across outpatient, emergency, inpatient, surgical, and diagnostic services to identify operational bottlenecks and opportunities for improvement.
- Coordinate with clinical and administrative departments to develop action plans for improving service efficiency, patient access, and resource utilization.
- Assess service capacity against patient demand and identify constraints related to staffing, infrastructure, equipment, scheduling, and supporting services.
- Analyze trends in admissions, discharges, outpatient visits, surgical procedures, referrals, and other service utilization indicators.
- Support the development of demand forecasts and capacity plans to guide service expansion and operational decision-making.
- Evaluate the operational implications of proposed changes in service delivery models, clinical workflows, and resource allocation.
- Monitor the results of operational improvement initiatives and recommend further action where expected improvements are not achieved.
- Ensure that efficiency recommendations consider patient safety, clinical quality, service accessibility, and the continuity of care.
3.4. Data Management and Quality Assurance
- Establish standardized procedures for healthcare data collection, validation, analysis, documentation, and reporting.
- Coordinate routine data quality assessments (RDQAs), medical record audits, and verification exercises in collaboration with relevant departments.
- Assess the accuracy, completeness, consistency, timeliness, validity, and reliability of institutional performance data.
- Ensure that performance indicators are calculated consistently across departments and reporting periods.
- Coordinate the reconciliation of relevant clinical, operational, administrative, and financial data to identify discrepancies and improve reporting reliability.
- Identify weaknesses in data collection and reporting systems and coordinate corrective actions with responsible departments.
- Oversee the development and maintenance of standardized data collection tools, reporting templates, and indicator reference documents.
- Promote the appropriate use of hospital information systems, electronic health records, and other relevant digital platforms for performance monitoring.
- Ensure that patient information is handled in accordance with applicable data protection laws, confidentiality requirements, and institutional policies.
- Maintain appropriate documentation, access controls, and data verification procedures to support the integrity and traceability of institutional reports.
3.5. Performance Analysis, Dashboards and Management Reporting
- Lead the preparation of monthly, quarterly, and annual institutional performance reports for executive management and other authorized stakeholders.
- Develop and maintain performance dashboards that present key institutional indicators, trends, targets, variances, and emerging risks.
- Analyze performance data to identify patterns, operational inefficiencies, resource constraints, and opportunities for improvement.
- Prepare concise management briefs highlighting major achievements, underperformance, root causes, risks, and recommended actions.
- Compare institutional performance against approved internal targets, applicable national standards, and relevant external benchmarks where comparable data are available.
- Present performance findings and recommendations during management meetings and departmental review sessions.
- Monitor the implementation and outcomes of management decisions arising from performance reviews.
- Ensure that all reports are accurate, evidence-based, timely, clearly presented, and appropriate for their intended audience.
- Provide analytical support to management for strategic decisions, service development, capacity planning, and resource allocation.
3.6. Financial Performance and Resource Utilization Monitoring
- Collaborate with the Finance Department and relevant operational managers to align institutional plans with approved budgets and resource availability.
- Monitor selected financial and operational indicators to assess resource utilization and progress toward institutional targets.
- Analyze budget variances, cost trends, and operational performance in collaboration with Finance.
- Review relevant service activity and billing information to identify potential discrepancies, revenue leakage risks, and opportunities for improved financial controls.
- Support the assessment of the financial and operational feasibility of proposed services, projects, and institutional improvement initiatives.
- Monitor the relationship between service volumes, resource utilization, operating costs, and expected outcomes.
- Recommend opportunities to improve efficiency, reduce avoidable waste, and strengthen the sustainability of healthcare services.
- Refer suspected financial irregularities or significant billing discrepancies to the appropriate finance, audit, or compliance function for further investigation.
- Provide evidence-based analysis to support management decisions on resource allocation and operational priorities.
3.7. Quality Improvement, Risk Management and Compliance Monitoring
- Monitor selected indicators relating to healthcare quality, patient safety, operational risks, and compliance with applicable institutional and regulatory requirements.
- Coordinate with clinical governance, quality assurance, infection prevention, risk management, and other designated functions to identify performance-related risks.
- Analyze clinical and operational performance trends to identify potential safety concerns, service delivery weaknesses, and recurring problems.
- Maintain risk and corrective action registers relating to the Planning and M&E function, as assigned.
- Facilitate root-cause analysis and the development of corrective and preventive action plans in collaboration with responsible departments.
- Track the implementation of agreed improvement measures and escalate significant or unresolved issues to the appropriate management authority.
- Monitor progress against approved quality improvement plans and report their effectiveness to management.
- Ensure that performance improvement recommendations balance operational efficiency with patient safety, clinical effectiveness, patient experience, and regulatory requirements.
- Support institutional readiness for internal reviews, external assessments, and accreditation processes by coordinating relevant performance information and documentation.
3.8. Capacity Building and Technical Support
- Develop and implement an annual capacity-building plan for staff involved in institutional planning, data collection, reporting, monitoring, and performance improvement.
- Provide technical guidance to departmental managers and staff on operational planning, KPI development, data validation, performance analysis, and results-based management.
- Train relevant personnel on standardized reporting tools, indicator definitions, dashboard interpretation, and data quality requirements.
- Promote the use of performance information to identify operational problems and implement evidence-based solutions.
- Support departments in developing realistic performance targets and measurable corrective action plans.
- Assess capacity gaps in planning, monitoring, evaluation, and data management and recommend appropriate interventions.
- Evaluate the effectiveness of capacity-building activities through improvements in reporting quality, staff competency, and performance management practices.
3.9. Stakeholder Coordination and Management Accountability
- Coordinate with clinical, administrative, financial, and technical departments to ensure consistent implementation of institutional planning and performance monitoring processes.
- Establish clear reporting schedules, data submission requirements, and departmental responsibilities in accordance with approved institutional procedures.
- Facilitate cross-departmental collaboration in addressing operational bottlenecks and achieving institutional targets.
- Maintain a centralized record of departmental performance, identified gaps, management decisions, and corrective actions.
- Follow up on departmental commitments and escalate persistent reporting delays, unresolved performance gaps, or overdue corrective actions.
- Provide regular performance updates and strategic recommendations to executive management.
- Support management in reviewing institutional priorities, evaluating progress, and identifying areas requiring additional resources or intervention.
- Promote a culture of accountability, transparency, continuous learning, and evidence-based decision-making.