The Customer Service/Physician Attendant at Teklehaimanot General Hospital serves as the vital first point of contact, ensuring a smooth, safe, and welcoming experience for every patient. This full-time position is ideal for a service-oriented professional who thrives in a fast-paced clinical environment. The Attendant is responsible for delivering exceptional front-desk support, assisting physicians with patient preparation, and managing the flow of appointments to ensure efficiency. This role requires a steadfast commitment to patient confidentiality and a dedication to excellence, ensuring optimal care and satisfaction from check-in through follow-up.
Requirement
- Qualified from recognized Higher Educational Institution by Marketing Management.
Key Responsibilities
- Customer Service & Reception Duties
- Patient Greeting and Check-in: Warmly greet patients and visitors, manage the check-in/check-out process, and ensure a welcoming atmosphere.
- Communication: Answer and screen high-volume phone calls, retrieve voicemails, and relay clear, accurate messages to clinical staff.
- Scheduling and Registration: Schedule appointments, pre-register patients, and verify insurance coverage as needed.
- Patient Navigation: Provide directions, escort patients to exam rooms or other departments, and assist with wheelchair transportation to ensure safety and comfort.
- Administrative Support: Perform general clerical duties, including data entry into the Electronic Medical Record (EMR), managing documents, and maintaining a clean, organized front office area.
- Physician/Clinical Attendant Duties
- Patient Preparation: Assist patients to exam rooms, record medical history and current medications, confirm the purpose of the visit, and record data in the EMR.
- Clinical Support (as needed): May assist with basic procedures such as taking vital signs (blood pressure, temperature, pulse) and performing basic vision or muscle function checks (depending on specialty).
- Patient Flow: Manage the schedule to ensure the clinic runs smoothly and efficiently, demonstrating urgency with the patient's and physician's time.
- Equipment and Supplies: Assist with the cleaning, sterilization, and setup of medical instruments and equipment.
- Specimen Handling: May collect and transport specimens, reports, and requisitions between departments.
Qualifications & Requirements
- Experience: Minimum of 1 year of experience in a customer service role, preferably in a high-traffic, confidential environment like healthcare.
- Skills and Abilities:
- Customer Service: A professional, patient-focused attitude with the ability to remain courteous under pressure.
- Computer Literacy: Proficiency with Electronic Medical Records (EMR), Microsoft Office Suite (Word, Excel, Outlook), and other office equipment.
- Communication: Excellent verbal and written communication and interpersonal skills.
- Multitasking: Ability to efficiently handle multiple tasks in a busy, interruption-prone environment.
- Professionalism: Demonstrated ability to handle sensitive patient information with discretion and confidentiality