Job Summary :- Kerchanshe Automotive Division is seeking a professional, customer-oriented, and enthusiastic EV Showroom Attendant to support the sales and customer experience function of its Electric Vehicle (EV) dealership operations.The EV Showroom Attendant serves as the first point of contact for visitors entering the showroom and plays a critical role in creating a positive customer experience. The incumbent is responsible for welcoming customers, providing basic product information, coordinating customer engagement with sales consultants, maintaining showroom standards, supporting vehicle display activities, and ensuring that all visitors receive a premium brand experience.
Key Responsiblity
Customer Reception and Experience Management
- Welcome all showroom visitors in a professional, courteous, and friendly manner.
- Create a positive first impression that reflects the dealership’s brand values and customer service standards.
- Identify customer needs and direct visitors to the appropriate Sales Consultant or department.
- Assist walk-in customers by providing preliminary information regarding available EV models, features, and services.
- Ensure customers are attended to promptly and professionally.
- Offer refreshments and maintain a comfortable customer waiting experience where applicable.
- Manage visitor registration and maintain customer records in accordance with dealership procedures.
- Support customer satisfaction initiatives and ensure an exceptional showroom experience.
Product Information Support
- Develop a strong understanding of the dealership’s electric vehicle portfolio.
- Explain basic vehicle features, model differences, charging options, and EV ownership benefits.
- Assist customers with product brochures, catalogs, and marketing materials.
- Provide information regarding dealership promotions, events, financing options, and aftersales services.
- Educate customers on the environmental and economic benefits of electric vehicle ownership.
- Support customer inquiries related to EV charging, battery technology, vehicle range, and maintenance requirements
Showroom Operations and Vehicle Presentation
- Ensure showroom vehicles are displayed according to dealership and manufacturer standards.
- Maintain showroom cleanliness, organization, and visual appeal at all times.
- Conduct daily inspections of display vehicles to ensure they are clean, fully charged, and properly positioned.
- Ensure all vehicle information displays, specification sheets, and promotional materials are current and accurate.
- Coordinate vehicle movements within the showroom as directed by management.
- Monitor inventory displayed in the showroom and report discrepancies.
- Assist in preparing vehicles and showroom facilities for launches, exhibitions, and promotional events
Customer Traffic Management
- Record and track customer visits, inquiries, and showroom traffic data.
- Support lead management processes by collecting customer information and ensuring timely follow-up by the sales team.
- Assist in scheduling customer appointments and vehicle demonstrations.
- Coordinate customer test-drive requests with Sales Consultants.
- Ensure customer information is accurately entered into CRM systems where required
Administrative Support
- Maintain visitor logs and daily showroom activity records.
- Support preparation of sales documentation and customer information packages.
- Assist with filing, document management, and general administrative duties.
- Coordinate communication between customers and internal departments when necessary.
- Support reporting requirements related to showroom traffic and customer engagement activities.
Marketing and Brand Representation
- Act as a brand ambassador for Kerchanshe Automotive Division.
- Participate in product launches, marketing campaigns, roadshows, exhibitions, and promotional events.
- Promote dealership products and services in a professional manner.
- Maintain knowledge of competitor products and market developments.
- Contribute to strengthening the dealership's reputation and customer perception
Health, Safety, and Compliance
- Adhere to dealership safety policies and procedures.
- Ensure customer safety within the showroom and display areas.
- Support compliance with manufacturer standards and company policies.
- Protect customer information and maintain confidentiality at all times.
- Demonstrate ethical and professional conduct in all customer interactions.