FIELD APPLICATION SPECIALIST (FAS)

Retina Pharmaceuticals is a leading healthcare and medical diagnostics distributor in Ethiopia, committed to operational excellence, regulatory integrity, and delivering cutting-edge laboratory and pharmaceutical solutions. We are seeking a highly motivated, results-driven, and qualified professional to join our dynamic team.

1. JOB PURPOSE

Provide clinical reagent application support, protocol validation, laboratory staff training, and assay troubleshooting for advanced diagnostic equipment installed at client laboratories.

1. KEY RESPONSIBILITIES

• Application Support & Training: Conduct technical, hands-on customer training for diagnostic reagent systems, automated analyzers, and software platforms.
• Assay Optimization: Perform instrument assay validation, calibration, lot-to-lot verification, and Quality Control (QC) setup across client facilities.
• Troubleshooting: Rapidly resolve analytical, reagent, and application challenges reported by laboratory staff.
• Client Retention & Support: Deliver continuous technical support to maximize client satisfaction and clinical testing throughput.
• Collaboration & Product Demonstrations: Work closely with Field Service Engineers (FSE) during system installation/optimization and perform application capability demonstrations during product evaluations.