Administrative Assistant and Receptionist

Administrative Assistant and Receptionist

Organization Overview:

Addis Guzo is a Swiss non-profit organization working in Ethiopia to improve the quality of life and inclusion of persons with disabilities through rehabilitation, mobility aid services and skills development programs.

Programme Area:

Mobility Aid Department

Position Overview:

The Receptionist & Administrative Assistant is the first point of contact for clients, families, visitors, and guests. The position combines front-desk responsibilities with day-to-day administrative support, ensuring that clients receive clear information, are guided to the appropriate service, and experience a welcoming, respectful, and well-organized environment.

 The role requires strong organizational and communication skills, attention to detail, and a high level of compassion and professionalism. Many of our beneficiaries and their families are facing challenging circumstances. Most are deeply grateful; others may arrive feeling worried or emotionally stressed. The receptionist must therefore be able to respond with patience and empathy while also maintaining professional boundaries and handling difficult situations calmly and appropriately.

Duties and Responsibilities:

• Receive and welcome beneficiaries, visitors, and clients and direct them to the appropriate staff or service.
• Respond to telephone calls, messages, and general inquiries professionally.
• Assist beneficiaries with basic information regarding the Department services and appointments.
• Preparation and maintenance of documents, records, and reports regarding beneficiaries, service-related matters, and administrative matters.
• Assist with data entry, filing, scanning, photocopying, and preparation of documents.
• Schedule and coordinate appointments and support the department's daily activities.
• Prepare and maintain basic administrative records, registers, and reports.
• Coordinate communication between beneficiaries and relevant department staff when required.
• Maintain confidentiality of beneficiary and organizational information.
• Support the department in maintaining an organized, clean, and welcoming reception and office environment.