CRM and Customer Care Officer

Position Overview
The CRM & Customer Care Officer serves as the primary custodian of RedFox's customer relationships, ensuring a consistent and professional experience across the full customer lifecycle from initial inquiry through after-sales support.

Key Responsibilities

• Register and onboard new customers accurately within the CRM system, ensuring all customer information is complete, verified, and properly categorized.

• Ensure CRM data integrity through regular audits, data cleansing, and compliance with company data management standards.

• Maintain consistent engagement with existing customers.

• Coordinate with Sales, Engineering, Procurement, Finance, and Technical Support teams to ensure timely and effective resolution of customer issues.

• Track response and resolution times to ensure compliance with internal service standards and customer expectations.

• Monitor customer satisfaction.

• Identify service trends, recurring issues, customer concerns, and at-risk accounts, escalating critical matters to management with recommended actions.

• Generate regular CRM reports on customer activities, service requests, customer retention, satisfaction levels, and operational performance.

• Assist with planning and executing customer engagement initiatives

• Prepare monthly and quarterly reports on CRM performance, customer care KPIs, complaint resolution, customer retention, and service quality.

• Maintain a thorough understanding of the company's products, services, projects, and processes to provide accurate information and effective customer support.

About You

• Bachelor's degree in Marketing, Business Administration, or a related field

• 3–4 years of experience in customer service, account management, or CRM administration; B2B experience preferred

• Proficiency in CRM systems and MS Office applications

• Strong written and verbal communication skills

• High attention to detail and the ability to manage multiple concurrent cases

• Demonstrated discretion in handling confidential customer information

Requirement Skill

• Analytical and critical thinking skills

• Customer Servce orienation

• CRM & ERP Systems

• • Strong coordination and networking skills

• Ability to plan and coordinate

How To Apply

Interested and qualified applicants are invited to submit their CV, Cover Letter, and supporting documents via email to elshaday@redfoxeme.com no later than August 13, 2026.

Please indicate the position you are applying for in the subject line of your email as:
Position – CRM and Customer Care Officer

Applications will be reviewed on a rolling basis. Early applications are strongly encouraged, as the vacancy may be filled before the application deadline.